We are here to help!

Pre-planned Admissions
Will my policy cover my surgery?

Please find attached a document which will give you some guidance.  

Please call us to discuss your next steps.

I don't have a medical report or estimated costs

Don’t worry if you don’t have some or any of these.   We can try and get these for you, however, sometimes due to local Data Protection laws, we may need your help.   

If we are able to obtain these on your behalf, please be aware that there may be delays imposed by the facility/medical provider but we’ll continue to keep you informed.

What happens to my bills?

Once we have sent a Guarantee of Payment and it is accepted, each medical provider will bill us directly so you won’t need to worry about these.  

If, however, you do receive any bills from any of these providers, please email these to us as soon as you can so we can deal with these for you.

Debt collector’s notice for hospital treatment in USA.

We aim to settle all bills received within 30 days.

There are exceptional occasions where the processing of a bill may take longer due to ongoing queries with the medical provider.

It is not uncommon for a US medical provider to have an automated referral system to a debt collection agency for outstanding bills, regardless of ongoing discussions about the bill.  If you receive any correspondence chasing payment from the medical provider or their elected agency, we ask that you contact us immediately and send us copies of all/any correspondence you receive to enable us to contact the provider directly regarding same.