As soon as you know you are going in for a procedure, please contact us.
There are some details our Pre-Planned team will need in order to validate the cover for your procedure. You can find more information on this in our Pre-Planned Hospital Treatment Guide attached below.
Don't worry if you don't have all the details for your procedure, we can try and get these for you, however, sometimes due to local Data Protection laws, we may need your help. If we are unable to obtain these on your behalf, please be aware that there might be delays imposed by the facility / medical provider but we'll continue to keep you informed.
As soon as you know that you are going in for a procedure, please contact us.
For Pre-authorisation at least 14 days in advance, call us on +353 46 90 77377 (USA Toll Free 1 800 852 7747) and press option 2.
For any emergencies, call us on +353 46 90 77377 (USA Toll Free 1 800 852 7747) and press option 1.
Don’t worry if you don’t have some or any of these. We can try and get these for you, however, sometimes due to local Data Protection laws, we may need your help.
If we are able to obtain these on your behalf, please be aware that there may be delays imposed by the facility/medical provider but we’ll continue to keep you informed.
Once we have sent a Guarantee of Payment and it is accepted, each medical provider will bill us directly so you won’t need to worry about these.
If, however, you do receive any bills from any of these providers, please email these to us as soon as you can so we can deal with these for you.
We aim to settle all bills received within 30 days.
There are exceptional occasions where the processing of a bill may take longer due to ongoing queries with the medical provider.
It is not uncommon for a US medical provider to have an automated referral system to a debt collection agency for outstanding bills, regardless of ongoing discussions about the bill. If you receive any correspondence chasing payment from the medical provider or their elected agency, we ask that you contact us immediately and send us copies of all/any correspondence you receive to enable us to contact the provider directly regarding same.
