The fastest and most secure way to make a claim is online. You can register your claim quickly and easily here.
If you are claiming for expenses which relate to more than one medical condition, you’ll need to submit one form for each medical condition per insured person for each insurance year.
You'll need to attach receipts for everything you're claiming for, otherwise we cannot process your claim.
We can usually settle your claim with the information you provide to us online but occasionally, we may need to contact you to validate medical information and other important information in order to make a decision about your claim.
We require the completed claim form accompanied by detailed receipts and invoices for your medical expenses.
Please note a claims assessor may contact you for further information including medical reports for validation of your claim, should it be required. Please keep all original documents that you send us as we reserve the right to request them.
If you're ready to make your claim please click here.
My trip has been impacted by the ongoing conflict in the Middle East. Can I make a claim?
Please be aware that your Travel Insurance Policy does not provide cover for this scenario. If your trip was disrupted due to the ongoing conflict in the Middle East, you should contact your airline or travel agent as they are the primary responders to this event. For flights, your rights may be protected under regulations rules UK261 for flights departing the UK, or EU261 for flights departing or arriving in the EU. These regulations place responsibility on the airline to reimburse you for the cost of a cancelled flight, and for delayed flights you may be able to receive support such as meals and accommodation.
Package holidays are also governed by the Package Travel and Linked Travel arrangement regulations 2018. A package holiday is defined as a holiday which must cover a period of at least 24 hours or involve overnight accommodation and is a combination of at least two different types of travel service including transport, accommodation, car rental or a tourist service. Under Regulation 13, whilst the tour operator may cancel the holiday, as matters stand, it must issue a full refund to you of any payments made for the package within 14 days of cancellation.
If you booked your trip with a credit card, please contact your credit card provider as you may be able to seek reimbursement if your trip was cancelled.