Registering my claim
You can register a claim 24 hours a day, 7 days a week online at a time when it is convenient to you. Alternatively your can register your claim by speaking with one of our experienced claims agents. If you need assistance please click here for our contact details.
Delegated authority
We understand in some instances our customer would prefer or require someone else to manage the claim on their behalf. By doing this, they need to contact us either by phone or email to give us their expressed third-party authorisation (TPA).
An example of how to give TPA
Our claims team receive a phone call from our customer’s mother, looking to discuss their child’s claim query and coverage under the policy. As our customer is over 18, we need them to provide us with TPA so that we can discuss the claim query with their mother.
Our claims team contact the customer directly by email to advise them that their mother called and that they could not discuss the claim query in detail as there is no TPA on file– see example below:
Following up from a phone call we received from your mother, we could not discuss your claim with her as there is no third party authority on file.
If you would like to give third party authority, please do let us know the name of the person and their relationship to you so we can add this to your profile once received.
We aim to assess all claims in 5 to 10 working days. Our experienced claim assessor will communicate with you via Phone or Email as soon as the claim has been assessed.
When processing your claim, the amount you receive depends on whether the claim is covered under the policy, if an excess applies and limits on the benefits for the claim. These details can be found in your policy terms and conditions as well as the table of benefits.
A settlement letter detailing the breakdown of the amounts to be reimbursed is issued the day the claim is finalised. Each claimant will receive a separate letter.
Following assessment of your claim, any settlement will be paid into the bank account details provided on the claim form.
Payments can take 5 to 10 working days to show in your bank account.
Depending on what country your account is in, we will need all or some of the following:
Bank Name and Bank Address
Account Holder Name
Account number
BIC/SWIFT code
IBAN
BSB (Australia only)
Routing Code.
If you're unsure what details are needed, please check with your bank. If we are not given all the required details, there may be delays in the payment reaching your account.
We can provide payment into Irish Revolut accounts only.
We are unable to pay into a credit card or credit union account.
Your claim and next steps
We've received your claim and we're currently reviewing all the information you've provided us with. There is no need to create additional claims for the same event as this can lead to confusion and delays with your claim assessment.
Don't worry if you can't see this claim in the 'Your Claims' section, we're still working on that but rest assured your claim has been received.
If your claim is successful, payment will be made to your bank account within 3-5 working days. You will be issued with a settlement letter detailing the breakdown of the amounts being reimbursed.
If you have any questions about your claim then you can contact us here.
We'll be in touch as soon as we've had a chance to .
Thanks for your patience!
