We aim to assess all claims in 5 to 10 working days. Our experienced claim assessor will communicate with you via Phone or Email as soon as the claim has been assessed.
If eligible, your claim will be calculated taking into account any excesses or policy limits that may be applied. You will find details of these in your policy terms and conditions and table of benefits.
A settlement letter will be issued to you within 5 days of your claim being finalised which will give you a breakdown of how your claim was assessed. A letter will be issued per claimant.
Following assessment of your claim, any settlement will be paid into the bank account details provided on the claim form.
Payments can take 5 to 10 working days to show in your bank account.
Depending on what country your account is in, we will need all or some of the following:
Bank Name and Bank Address
Account Holder Name
BSB (Australia only)
If you're unsure what details are needed, please check with your bank. If we are not given all the required details, there may be delays in the payment reaching your account.
We are unable to pay into a credit card or Revolut account.