We are here to help!

Managing my claim
Support with my claim

Registering my claim

You can register a claim 24 hours a day, 7 days a week online at a time when it is convenient to you. Alternatively your can register your claim by speaking with one of our experienced claims agents. If you need assistance please click here for our contact details.

Delegated authority

We understand in some instances our customer would prefer or require someone else to manage the claim on their behalf:

Speak with our experience claims agents, click here for our contact details.

Send us written consent to the claims postal address listed on your policy schedule.

When can I expect my claim to be assessed?

We aim to assess all claims in 5 to 10 working days.  Our experienced claim assessor will communicate with you via Phone or Email as soon as the claim has been assessed.

How will my claim be calculated?

If eligible, your claim will be calculated taking into account any excesses or policy limits that may be applied.  You will find details of these in your policy terms and conditions and table of benefits.

A settlement letter will be issued to you within 5 days of your claim being finalised which will give you a breakdown of how your claim was assessed. A letter will be issued per claimant.

How will my claim be paid?

Following assessment of your claim, any settlement will be paid into the bank account details provided on the claim form. 

Payments can take 5 to 10 working days to show in your bank account.

Claim payments into International Bank Accounts

Depending on what country your account is in, we will need all or some of the following:

Bank Name and Bank Address

Account Holder Name

Account number



BSB (Australia only)

Routing Code.  

If you're unsure what details are needed, please check with your bank.  If we are not given all the required details, there may be delays in the payment reaching your account.

Claim payment into credit cards or Revolut

We are unable to pay into a credit card or Revolut account.

Your claim and next steps

Your claim and next steps

We've received your claim and we're currently reviewing all the information you've provided us with. There is no need to create additional claims for the same event as this can lead to confusion and delays with your claim assessment. 

Don't worry if you can't see this claim in the 'Your Claims' section, we're still working on that but rest assured your claim has been received. 

Just a heads up that our response times are a bit longer than usual right now. So, please don't worry if you don't hear from us right away. 

If you have any questions about your claim then you can contact us here.

We promise we'll be in touch as soon as we've had a chance to go through everything. 

Thanks for your patience!