Your claim and next steps

Your claim and next steps

We've received your claim and we're currently reviewing all the information you've provided us with. There is no need to create additional claims for the same event as this can lead to confusion and delays with your claim assessment. 

Don't worry if you can't see this claim in the 'Your Claims' section, we're still working on that but rest assured your claim has been received. 

Just a heads up that our response times are a bit longer than usual right now. So, please don't worry if you don't hear from us right away. 

If you have any questions about your claim then you can contact us here.

We promise we'll be in touch as soon as we've had a chance to go through everything. 

Thanks for your patience!