Your claim and next steps

Your claim and next steps

We've received your claim and we're currently reviewing all the information you've provided us with. There is no need to create additional claims for the same event as this can lead to confusion and delays with your claim assessment. 

Don't worry if you can't see this claim in the 'Your Claims' section, we're still working on that but rest assured your claim has been received. 

If your claim is successful, payment will be made to your bank account within 3-5 working days. You will be issued with a settlement letter detailing the breakdown of the amounts being reimbursed.

If you have any questions about your claim then you can contact us here.

We'll be in touch as soon as we've had a chance to . 

Thanks for your patience!