Support with my claim

Registering my claim

You can register a claim 24 hours a day, 7 days a week online at a time when it is convenient to you. Alternatively your can register your claim by speaking with one of our experienced claims agents. If you need assistance please click here for our contact details.

Delegated authority

We understand in some instances our customer would prefer or require someone else to manage the claim on their behalf. By doing this, they need to contact us either by phone or email to give us their expressed third-party authorisation (TPA).

An example of how to give TPA

Our claims team receive a phone call from our customer’s mother, looking to discuss their child’s claim query and coverage under the policy. As our customer is over 18, we need them to provide us with TPA so that we can discuss the claim query with their mother.

Our claims team contact the customer directly by email to advise them that their mother called and that they could not discuss the claim query in detail as there is no TPA on file– see example below:

Following up from a phone call we received from your mother, we could not discuss your claim with her as there is no third party authority on file.

If you would like to give third party authority, please do let us know the name of the person and their relationship to you so we can add this to your profile once received.